National Search Services is looking for a Help Desk Specialist located in the Orlando area.

Responsibilities:

• Assist inquiries via phone, email, ticket or in person.
• Troubleshoot and research all issues reported.
• Determine source of problems (hardware, software, user access, etc.).
• Advise on appropriate action for resolution.
• Document entire exchange.
• Serve as liaison between staff and the rest of the technology departments.
• Work autonomously or with a team on technical projects.

Minimum Requirements:

• Extensive knowledge of computer hardware, including desktops, laptops, and printers.
• 1+ years application support experience with multiple browsers.
• Extensive support experience with Microsoft Office, Active Directory, VMWare, VPN, wireless networks, air cards/mifis, routers, and general networking.
• Proven ability to meet deadlines.
• Knowledge of Microsoft Office Suite applications including Excel, Word, Power Point, and Outlook.
• Maintained departmental quality standards.
• Ability to effectively communicate with peers and supervisors.
• Ability to maintain a positive and productive work environment.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.